Terms & Conditions
As all our knitwear is individually hand needle knitted, each item is unique so may vary in its final appearance to that shown.
Payment Methods
We can accept payment by debit card (Switch) and most major credit cards over the telephone, as well as online, if you prefer. We will only charge your card once the items are ready for despatch. We can also accept cheques payable to Bugs & Fairies, please write your card number on reverse and allow 7 days to clear.
How to Order
Online: www.bugsandfairies.co.uk
Order on our website, or email us at sales@bugsandfairies.co.uk
Telephone: +44 (0) 1865 361 327
Office Hours are
Mon to Fri 9am - 6pm
Sat 9am - 5pm
Sun 10am - 4pm
If we are unable to take your call please leave your name and number and we will get back to you at the earliest opportunity. Post: Bugs & Fairies, Stonecross House, 7 Southend, Garsington, OXON OX44 9DD
You can also post an order with cheques payable to: Bugs & Fairies. Please write your card number on reverse and allow 7 days to clear.
As most of our items are hand needle-knitted to order, please be aware that we may not have the item readily available and in that case will takeup to 6-8 weeks for delivery. You will be informed as to whether your item is in stock and when it will be ready to be dispatched.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact sales@bugsandfairies.co.uk before placing an order with us.
English law governs these Terms and Conditions and your use of our website and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Prices and availability of goods is subject to change without notice. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
Postage & Delivery
We try to display all items in our current range on the website. We aim to hold stock of all styles and sizes, if an item is not available, you will be notified on confirmation of your order.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 4pm will, subject to availability, be despatched on the following day for a 7 working day delivery. Those orders received after 4pm will be despatched on the day after the next day.
UK Delivery
Stock permitting, all orders are usually despatched within 24 hours, to arrive with UK customers within five working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.Postage
Standard rate: £4.50 per order within the UK and will be delivered by Royal Mail- recorded delivery - please ensure someone is available to sign for package at delivery address. Please allow 4 to 6 working days.
Next-day delivery will be charged at cost. Monday to Friday only. We can organise next-day delivery on request, providing your order is received by us before 12 noon you will be notified of cost prior to completion of your order.
Postage of gift boxes and baskets is charged at cost. We can organize delivery according to size and speed of delivery required. You will be notified of delivery charges on confirmation of your order.
Returns Policy
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days of receipt. We will be more than happy to offer you an exchange or, at our discretion, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging.
Please take extra care to read our Product Care label on the garment.
Making Returns
For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. When returning items you are strongly recommended to obtain proof of posting. We cannot accept responsibility for parcels lost in transit. We will only refund or provide an exchange for the costs of postage where the item returned is faulty.
Payment and Taxes
We accept online payment in a secure environment by credit card. We currently accept Visa, MasterCard, Delta, Switch. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£), where appropriate are inclusive of UK sales tax (VAT) at the current rate. For outside the UK & Europe any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
